Warranty and Repair Service

We stand behind the quality of our A.Cloud handbags. If within 3 months of receiving your handbag you encounter any issues such as a broken lock, handle, or the need for restitching, our team is ready to assist with complimentary repair services.

Shipping Considerations
While the repair service is free of charge, customers are responsible for the shipping costs to our facility. However, if the repair is necessary due to a product defect or an error on our part, we will gladly cover the shipping expenses.

Beyond the Warranty Period
For repairs required after the initial 3-month warranty period, customers will need to cover both the repair costs and the return shipping fees.

Normal Wear and Tear
Please be aware that the natural softening of the bag's shape from regular use is considered normal and is not classified as a defect. As such, we are unable to provide repairs for this type of wear. The cost of repairs can vary based on the severity of the damage.

Contact Us for Support
Should you require repair services or wish to discuss any concerns, please reach out to us via email at contact@acloud-official.com. Our dedicated customer service team is here to help.