Shipping and Returns

Global Shipping Policy

Restricted Shipping Destinations
The following countries are currently not eligible for delivery: Sudan, South Sudan, North Korea, Cuba, Iran, Syria, and Crimea.

International Delivery Charges
We extend our reach to every corner of the globe. For orders exceeding $100 USD, A.Cloud offers complimentary worldwide shipping. For orders under $100, a modest fee of $30 applies.

Processing and Dispatch Timeline
Upon receiving your order, our warehouse will process it within 24 hours on business days. Given that some bags are sourced from various locations and considering international shipping protocols, we recommend allocating up to 72 hours for order dispatch.

Estimated Delivery Windows
Our commitment to getting your handbags to you swiftly is unwavering. We collaborate with multiple carriers to achieve this. The approximate transit times can vary as detailed below:

Customs Tariffs and Charges
Please be advised that any customs duties and associated fees are the recipient's responsibility. These charges are determined by the destination country, based on the order's value and are subject to change. The exact amount is subject to the destination's customs policies and valuation practices.

Tracking Your Order
After placing your order, you will receive a confirmation email with your unique order number. The tracking number will be shared in a subsequent email once your package is shipped. Please wait at least 12 hours for the tracking system to update before checking the status of your delivery.

Delayed Deliveries
Should there be an unexpected delay, A.Cloud is dedicated to expediting the delivery process. However, we cannot be held liable or offer refunds for shipping delays caused by our courier partners or customs clearance procedures.

Missing Packages
For any delivery or tracking concerns, contacting the courier service directly is often the quickest resolution. Occasionally, carriers may mark a shipment as "delivered" before it actually is, or they might require additional information from you to finalize the delivery.

Shipping Costs
We provide free shipping on all orders over $100 USD. For orders under $100, a $30 shipping fee will be applied.

Assistance
If you encounter any issues that cannot be resolved with the shipping company, please don't hesitate to reach out to us at contact@acloud-official.com. We are here to assist you.

A.Cloud is dedicated to ensuring a seamless shopping experience. We appreciate your understanding and patience in the event of any shipping-related delays.

Refund policy

We have 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@acloud-official.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

Please be informed that the return shipping costs will be the responsibility of the customer. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@acloud-official.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at adrienne@acloud-official.com.