For online orders, we accept stuff in new condition with original tags attached for a full refund. You can return items to us in 7 days since you received them without any reasons. There’s no restocking fee and return shipping is also free for all customers!

How to return an order?

For your return, please:

  1. Fill out our service card.
  2. Put anything you don’t want in a mailer.
  3. Tape the prepaid label on the mailer.
  4. Get the package to UPS. Keep your tracking number for your records.
  5. Make a return request on our website, and fill out your tracking number.

Where should you return to?

Please send your return to:
518051, A.Cloud LLC, Floor 6, Xingguangbaokejiyuan No.105 Huaning Road, Longhuaxinqu.
Phone: +86 0755-32903002

When will I get my refund?

Once we receive your return, we will process your return as soon as possible in 1-2 business day and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.